Turn your conversations into opportunities.

Each lead your team sends at least one message to through Sync Pro during the monthly period, the calendar month in UTC, counts as one contact served, however many messages it gets. Messages your leads send you do not count. The limit resets at the start of each new monthly period.

Sync Pro may restrict new actions, interactions or processing, while you keep access to consult your existing information. It can stay restricted until a new monthly period starts, you add more capacity on a plan that allows add-ons, or you move to a higher plan. Reaching the limit never buys or charges extra capacity on its own.

Your plan's storage is the maximum space of the whole account: files, images, videos, documents, conversations, records and the rest of what Sync Pro keeps for you. It does not reset every month. When it is full, Sync Pro may restrict storing new information until you free space, add more storage or move to a plan with more capacity.

Each Sync Pro subscription connects up to one WhatsApp number, and you can use Sync Pro without connecting one wherever the available features allow it. To manage more numbers you need a separate subscription for each one, and their limits of users, contacts, storage and add-ons are not added up, transferred or shared between them.

Plans are monthly or yearly and renew automatically with your registered payment method until you cancel them before the next renewal date. A yearly plan is charged in advance. When you cancel, you keep your plan until the end of the period you already paid and it simply stops renewing. There are no refunds, prorated or otherwise, for unused periods.

A higher plan can apply immediately and may charge the difference or a proration for the time left, as shown when you make the change. Moving from a paid plan to a cheaper paid plan also applies immediately, with no credit or refund for what you already paid of the period; moving to Free keeps your plan until the end of the period you paid. Either way, your account has to fit within the new plan's limits first: if you have more users, storage or other resources than it allows, reduce them before changing.

Add-ons raise a limit of your plan: more users, more contacts served each month or more storage. Unless stated otherwise, they are recurring charges that renew with your subscription while they are active, whether or not you use all of what they add. They are only available on the plans that say so; on a plan without them, going over a limit means moving to a higher plan.

Unless stated otherwise, the published prices of Sync Pro include the applicable taxes. If you need an invoice, write to [email protected] with your tax details, within the applicable tax requirements and deadlines.

Sync Pro charges your plan and the add-ons you contract. What Meta, WhatsApp and other providers charge for messages, conversations, calls, numbers, API use, artificial intelligence, licences or consumption is not included and is yours to pay. A plan that includes an integration lets you use it; it does not mean WebLabor pays that provider for you.

It depends on your plan. With email support, WebLabor aims to give a first answer within five business days: a guideline, not a service level agreement nor a promise that the issue is solved by then. Chat support depends on the hours and availability of the team and is not immediate or round the clock. Plans without support have the documentation, the help centre and these questions. Support answers how Sync Pro works and takes error reports; it does not include custom development, custom setup or individual training.

Your subscription does not include personal setup help: you can configure your accounts and integrations yourself with the tools in Sync Pro. If you want to be accompanied, WebLabor's Initial Setup is a service contracted separately, in which WebLabor does what is within its reach and guides you through what only the account holder can do. It does not guarantee approvals, verifications, activations or any other result that depends on Meta, WhatsApp or other providers.

If a renewal cannot be charged, you keep full access for up to 15 days while the charge is retried, and your renewal date does not change. If it is still unpaid after those 15 days, the paid subscription is cancelled, the account is held to the Free plan and the unpaid amount stays as a debt: until you settle it, you can only reach your account, plans, debt and cards. When a paid subscription ends, what exceeds the Free plan may be kept for up to 30 days and then deleted. A Free account in which no user signs in for 90 consecutive days may be deleted with its information. Export what you need in time: a deletion may be irreversible.

No. Custom modules, changes and integrations are quoted separately, and that quote sets their scope, price and timing. Your subscription does not entitle you to developments or features not included in your plan.