The phone calls, next to the chats
A call ends and it is already in Sync Pro: matched to the contact, with its recording, turned into text and read back for what it was about.
Every call becomes a record
Point Callpicker at your webhook and each finished call arrives on its own, with its duration, its recording and whether it was incoming or outgoing. A number nobody knows yet becomes a contact instead of being lost.
How to connect Callpicker →
One history per person
The call is tied to the same contact as the conversation, so what was said on WhatsApp and what was said on the phone are one story rather than two systems.
Read the call instead of listening to it
The recording is transcribed with the two sides separated, punctuated and summarised. A manager learns what a twenty-minute call was about without setting aside twenty minutes. Your telephony, transcription and AI services run on your own Callpicker, Assembly AI, Azure and OpenAI accounts, and what they cost is billed to you by each provider.
How transcription works →
How the conversation felt
The transcript is analysed for sentiment, so a call that went badly is visible as such instead of looking like every other row in a list.