Sync Pro plans

Sync Pro has five plans: Free, Starter, Professional, Company and Enterprise. They differ in how many people can work in the team, how many contacts the team can serve each month, how much space its files can use, whether it can connect an AI assistant, and how you reach support. Every plan includes the Kanban boards (CRM).

What each plan includes

• Users counts the people in the team and the invitations still waiting for an answer.
• Contacts served per month counts each lead your team sends at least one message to through Sync Pro during the monthly period, once however many messages you send them. Messages your leads send you do not count. The limit resets at the start of each new monthly period. See the monthly contacts limit in Chats and conversations.
• Storage is the space for all the team's files: what you upload to Media, chat attachments, call recordings and template files. It is the most the team can keep, and it does not reset every month. See Your team's files and space.
• AI assistant connection lets Claude, ChatGPT or another AI client work with your leads and Kanban boards. On Company and Enterprise it is already included, and on every other plan it is a free add-on. It does not include your AI client's account, credits or usage. See Connect your AI client with MCP.

On Professional, Company and Enterprise you can also add users, contacts served each month or storage on top of your plan, without moving to the next one; see More users, contacts or space without changing plan.

See your plan and its price

Open My plans from the menu, or press Upgrade next to the name of your plan. You need Manage Plans to see that screen; see Roles and permissions.

Each card shows the plan's price — in pesos if your team pays from Mexico, in dollars anywhere else — and the list of what it includes. Your current plan is marked Current Plan. What the card says is what your team has: if it differs from the table above, the card is the one that counts.

A new team starts on Free.

Renewal, cancellation and refunds

Plans are paid monthly or yearly and renew automatically with the payment method you registered, until you cancel before the next renewal date. A yearly plan is charged in advance. When you cancel, you keep the plan until the end of the period already paid, and then it stops renewing. There are no refunds for unused periods.

Moving to a higher or a lower plan, and what happens when a payment fails, are set out in the terms. Before cancelling or moving to a smaller plan, export what you want to keep; see Your team's files and space.

Taxes and invoices

Unless stated otherwise, the published prices include the applicable taxes. If you need an invoice, write to [email protected] with your tax details.

Support

Every plan can open support tickets, and Company and Enterprise also have the live chat.

• Tickets — open one from Support in your account; see Open and follow a support ticket. WebLabor aims to give a first answer within five business days. That is a guideline, not a guaranteed response or resolution time.
• Chat — on Company and Enterprise, for quick questions; see Chat with support. It depends on the hours and availability of the support team. It is not an immediate or round-the-clock service.

Support answers questions about how Sync Pro works and takes error reports. Custom development, custom setup and individual training are not part of it; they are quoted separately.

One WhatsApp number per subscription

Each subscription connects up to one WhatsApp number. To manage more numbers, each one needs a subscription of its own, and their users, contacts, storage and add-ons are not added up, moved or shared between them.

What your plan does not include

• What other providers charge. Meta, WhatsApp and the other services you connect charge you directly for messages, conversations, calls, numbers, API use, artificial intelligence, licences or usage. A plan that includes an integration lets you use it; it does not pay that provider for you.
• Personal setup help. You set the team up yourself following these guides. WebLabor's Initial Setup is a service contracted separately, and it cannot guarantee what depends on Meta, such as approvals or verifications.