More users, contacts or space without changing plan
Add users, contacts served each month or storage to your plan from Add-ons, from the Professional plan up, and what happens when you cancel one.
Your plan sets how many users your team can have, how many contacts it can serve each month and how much space its files can use. When the team needs more of one of them, you can add it on top of the plan instead of moving to the next plan.
What you can add
| Extra | What it adds to your plan |
|---|---|
| Additional user | One more user on the team. It is charged per user, so you choose how many. |
| +1,000 contacts served | 1,000 more contacts your team can serve every month. It is charged per block of 1,000, so you choose how many blocks. See the monthly contacts limit in Chats and conversations. |
| Additional storage | More space for the team's files, in tiers of 5 GB, 20 GB, 50 GB, 100 GB, 500 GB and 1,000 GB. You choose the tier and how many of it, and the tiers add up. See Your team's files and space. |
Each one is paid together with your plan, for the same period: monthly if your plan is monthly, yearly if it is yearly. The yearly price is that of ten months. The price is on its card in Add-ons: in pesos if your team pays from Mexico, in dollars anywhere else, with the applicable taxes included.
| Additional storage tier | Pesos per month | Pesos per year |
|---|---|---|
| 5 GB | 20 | 200 |
| 20 GB | 50 | 500 |
| 50 GB | 100 | 1,000 |
| 100 GB | 180 | 1,800 |
| 500 GB | 500 | 5,000 |
| 1,000 GB | 800 | 8,000 |
In dollars each tier costs a twentieth of its price in pesos.
An extra is a recurring charge: it renews with your subscription for as long as it is active, whether or not the team uses all of what it adds. There are no refunds for the part of a period you did not use. The contacts extra raises your monthly limit, and additional storage raises the most the team can keep, which does not reset every month.
Who can buy them
- The team has to be on Professional, Company or Enterprise. On Free or Starter the extras appear in the list but cannot be bought: their button says which plans they require. Change the plan first. What happens to your extras when you move to a lower plan is set out in the terms.
- You need Manage Plans. Without it you do not see Add-ons. See Roles and permissions.
Add one
- Open Add-ons from the menu.
- Find the extra you need and press Buy.
- For the Additional user and +1,000 contacts served, open its detail instead, choose the Quantity you want and press Subscribe.
- For Additional storage, open its detail, choose the tier and the Quantity you want and press Subscribe.
- If your bank asks you to approve the payment, approve it on the screen that opens.
The new limit applies as soon as the payment goes through. If the card is refused, nothing is added.
To add more users or contacts later, open that extra again, change the Quantity and press Update. The difference is charged straight away.
Storage tiers add up: buying another tier adds it next to the one you have instead of replacing it. Two units of 1,000 GB and one of 5 GB give you 2,005 GB on top of your plan. The detail of Additional storage lists each tier you hold with its own quantity, Update and Remove, and Add more buys another one.
Remove one
Press Cancel on the extra's card or on its detail page, and confirm. It leaves your subscription and your limit goes back to what the plan and your other extras give. To drop only one storage tier, press Remove next to it on the detail of Additional storage: the other tiers stay as they are.
You cannot remove an extra while the team is using what it gives. If the team would be left above its limit — more files than the space that remains, for example — the cancellation is refused and the message says what is over. Free what is over first, then cancel again. Before you do, export what you want to keep; see Your team's files and space.